Care Nest is in early launch. Services are being introduced in stages in the Klang Valley.
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Delete your Care Nest account

Send us a request below and we'll delete your account and personal details. It works for both family and caregiver accounts.

What we delete

  • Your name, email address and phone number
  • Your profile photo
  • Family members and care recipients you added
  • Caregiver documents, such as your IC and certificates

What we keep, and why

  • Booking, payment and payout records, for 7 years as required by Malaysian tax and accounting law. They show “Deleted user” instead of your name.
  • Reviews and messages you wrote stay visible to the other person, without your name.

Before you ask

Upcoming bookings need to be completed or cancelled, and caregivers need to withdraw any unpaid earnings first. We'll let you know if anything is still open.

How long it takes

We process requests within 30 days and email you to confirm once your account is deleted. See our Privacy Policy for your other data rights.

Request account deletion

Full name

Use the email address you sign in to Care Nest with, so we can find your account.

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