Care Nest is in early launch. Services are being introduced in stages in the Klang Valley.

Trust & Safety

Safety is built into everything we do

From rigorous caregiver verification to protected payments and 24/7 support, Care Nest is designed to keep your family safe and your mind at ease.

Verified caregivers

Caregivers are screened before approval. Checks depend on the service.

Protected payments

Funds are held securely and only released to the caregiver after the visit is completed, with a full refund if your caregiver cancels or doesn't show.

24/7 support

Our care team is on hand around the clock, with a rapid-response line for any urgent safety concern.

Verification

How we vet every caregiver

A four-stage screening process before anyone joins the platform.

Identity check

MyKad or passport verified against government records to confirm who they are.

Background screening

Criminal-record screening to ensure a clean history before approval.

Credential review

Nursing registration, certifications and qualifications confirmed with issuing bodies.

Ongoing monitoring

Reviews, ratings and incident reports are continuously monitored to maintain standards.

Your safeguards

Protection on every booking

Verification badges

Every approved caregiver carries a visible verified badge on their profile.

Secure data & PDPA

Personal and medical details are encrypted and handled per Malaysia's PDPA.

In-app messaging

Communicate and share details safely inside the platform. No need to share personal numbers.

Transparent reviews

Real, verified reviews from families help you choose with confidence.

Service guarantee

If a visit doesn't meet expectations, we'll make it right: refund or replacement.

Report a concern

See something? Tell us.

Your safety is our priority. Report any concern about a caregiver, booking or interaction and our Trust & Safety team will investigate promptly and confidentially.

Report a concern Visit Help Centre