Frequently asked questions

Every caregiver completes MyKad identity verification, reference checks and credential checks against issuing bodies (e.g. the Malaysian Nursing Board for nurses). Only approved professionals appear in the directory, and each carries a verification badge on their profile.

For urgent needs, many caregivers offer same-day availability. Filter by "Available today" and you can have a verified caregiver at your door within hours.

Payment is processed online through our payment partner.

Yes. While a booking is still pending (before the caregiver accepts), you can cancel at any time and pay nothing. Your card is only held, never charged, and the hold is released. Once the caregiver accepts and your payment is charged, you can request a cancellation up to 24 hours before the visit starts; our team reviews the request and, if approved, refunds 50% of the amount paid. Within 24 hours of the start time, confirmed bookings can no longer be cancelled. Rescheduling is free anytime, subject to caregiver availability. Read the full policy →

Absolutely. We comply fully with Malaysia's Personal Data Protection Act (PDPA). Medical notes and personal details are encrypted and only shared with the caregivers you book.

Create a profile, upload your MyKad and certifications, and our team will review your application within 48 hours. It's free to join. You set your own rates and choose your own shifts. Apply here →

Your booking is backed by our service guarantee. If a visit doesn't meet expectations, contact support within 24 hours and we'll make it right, including a refund or a replacement caregiver at no extra cost.